Refund Policy
At Pyramid Sports, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward refund policy to ensure your shopping experience is smooth and worry-free.
Eligibility for Refunds
Return Window
You have 30 days from the date of delivery to return your items for a full refund.
Condition of Items
Items must be returned in their original condition, unworn, unwashed, and with all tags attached. Items that do not meet these criteria may not be eligible for a refund.
Proof of Purchase
A receipt or proof of purchase is required for all returns. This helps us process your refund quickly and accurately.
Non-Refundable Items
Certain items are non-refundable for hygiene and safety reasons, including but not limited to underwear, socks, and any customized or personalized products.
How to Initiate a Return
Contact Us
Email our customer support team at [customer support email] with your order number and the reason for your return. Our team will provide you with a Return Merchandise Authorization (RMA) number and further instructions.
Pack Your Items
Carefully pack the items you wish to return, including the original packing slip or order confirmation. Clearly mark the package with the RMA number provided.
Ship Your Return
Send your return to the address provided by our customer support team. We recommend using a trackable shipping method to ensure your return reaches us safely.
Processing Your Refund
Once we receive and inspect your returned items, we will process your refund. This may take up to 5-7 business days. Refunds will be issued to the original method of payment used for the purchase.
Shipping Costs
Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.
Exchanges
If you need to exchange an item for a different size or color, please contact our customer support team. We will assist you in making the exchange process as easy as possible.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [customer support email]. We will arrange for a replacement or a full refund at no additional cost to you.
Contact Us
For any questions or concerns about our refund policy, please contact our customer support team at info@pyramidsportsps.com or [customer support phone number]. We are here to help and ensure your experience with Pyramid Sports is exceptional.
*Thank you for shopping with Pyramid Sports. We appreciate your business and are committed to providing you with the highest quality products and customer service.